Chatbots are suitable for many industries and use cases. They are well-known to be able to provide excellent customer service, but there are also some great examples of chatbots in marketing & sales.
Ask yourself these questions before implementing a chatbot:
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- How often does your company have direct customer contact?
- Does your customer service receive recurring requests frequently?
- How intensive are your customer requests?
- Which communication channels do your customers prefer?
- What added value can a chatbot create for your business?