As already mentioned, we differentiate between two types of chatbots: Rule-based and AI-based chatbots.

 

With a rule-based chatbot, possible user queries and potential answers are defined in advance. If a question is asked that has not been previously defined, the chatbot will not be able to assist in answering the question.

 

In contrast to rule-based bots, chatbots based on Artificial Intelligence are able to process natural language. This is done with the help of Natural Language Understanding (NLU). AI-based chatbots are able to learn semi-automatically.


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