For those customers who do not renew their product account subscriptions:
• You won’t be able to download any product from your account anymore and also would not be able to get support or updates further on these products.
• Please note that when you purchase any product using PayPal or Stripe, you create an automatic payment account. This means both Pay Pal and Stripe records your information and prepares your payment account. This helps the payment gateways to automatically charge from your card information to complete automatic renewal payments from time to time when your subscription is due.
If you do not cancel automatic renewal payments from your account then
• Your card is automatically debited each time auto renewal is due ( example month / year ).
• We do not refund auto renewal payments for any product.
Thus please make sure to cancel automatic payment while purchasing if you don’t want to renew your license automatically at the end of billing periods.
Subscription products require renewal of subscriptions every year, but you can choose whether to renew your subscription or not. We suggest renewing your subscriptions because we are always improving our products and releasing new updates. A valid subscription is required for receiving updates.
When you are placing an order for any of our products either one time or subscription, you automatically indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree with the terms and conditions.
If any of the above criteria is met, then you are eligible for a refund. Please use the contact form and we will reply within 2 working days.